Refund And Return Policy


All the refunds shall be made within 7 to 10 working days. Refunds will be made to the original mode of payment only. No refund will be made if the order is canceled on the same day.

Note: 7 % Transaction fee will be deducted


In case a damaged product is delivered to the recipient, the product will be replaced with a new but same product. However, if the product is tempered by the recipient or sender, or anyone who is not authorized by Online Flower Shop, the company will not replace, refund or take any responsibility for the product.

If a product is received damaged, the sender/recipient shall send the pictures of the damaged product for complaint review to customercare@onlineflowershop.ae

All the warrants become null and void if the product has tampered in any regard.



A customer can cancel the order One Day before the delivery date. Either customer can reserve the order for future event or request for a refund.

No refund will be made if the order is canceled on the same day.