Can we deliver on the same day?

Yes, we can deliver on the same day but the order should be placed before a certain time. For Dubai, Sharjah, and Ajman: Order before 7 pm For Abu Dhabi : order before 2 pm.

How to place an order?

You can place the order by following steps: 1. choose your product and click the shop now button 2. Select size and delivery date and click ORDER NOW 3.Checkout>> Fill info and make payment You can place your order online by yourself or through a customer service agent. You get in touch with a CSR through chat, email us on customercare@onlineflowershop.ae or call us on +971 50 717 4761

What modes of payment are available?

You can pay through any of the following modes of payments: Western Union Bank Transfer PayPal Debit card/credit card Cash on Delivery - We can pick up cash from your place

Can I request a specific time of delivery?

There are different time slot options available for different states. We will deliver your order only within your chosen time slot from the checkout page.

How do I cancel my order?

100% of the amount is refunded if the order is canceled 24 hours before the date of delivery. If the order is placed on the same day of delivery, it could only be canceled within an hour of the order placing and should inform Customer Care agent by calling +971 50 717 4761 or through live chat.

Is it possible to deliver on Saturday and Friday?

Yes, we also deliver on Friday and Saturday.

Can I Do Surprise or secret gift Delivery?

Yes, however, your order will only be a surprise if the order is marked as a surprise or there is a special instruction regarding surprise delivery or confidentiality of the sender's information prior to the dispatching of the order.

Do we call The Recipient?

Our first priority is not to call the recipient and deliver the order as a surprise order. However, sometimes there is a discrepancy or ambiguity in the location of the recipient then we have to call the recipient. If the order is marked anonymous or surprise, we don’t let the recipient know anything about the order items or the sender.

Will you add Sender name on greeting card?

We only copy-paste your message. If you have mentioned your name specifically in message box then we will add it else we dont modify or add anything. We received messages in different languages, some we know and some we dont, Thats the only reason we dont modify your message But on special request only.

How Do I Make changes to my order?

Changes to the order can only be made if the order is not yet prepared. The changes can be conveyed to the customer service team by email at customercare@onlineflowershop.ae or by calling the number +971 50 717 4761.

Are there no delivery zones?

Onlineflowershop.ae can deliver throughout the UAE however, for some areas we do have minimum order value to be met. Please call us on +971 50 717 4761 or chat with live CSR to know more about our deliveries.

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Yes, OnlineFlowerShop.ae offers same-day flower delivery across Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, and Fujairah. Simply place your order before our cut-off time, and we’ll deliver fresh flowers the same day.

We deliver flowers to all major cities in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, and Fujairah. Our shop in International City, Dubai ensures the fastest delivery within Dubai.

Yes, you can select a specific delivery time at checkout. We offer morning, same-day, next-day, and midnight deliveries across the UAE. For urgent requests, please contact our team.

We accept Visa, Mastercard, Apple Pay, PayPal, and Cash on Delivery (COD). All online transactions are 100% secure.

Yes, you can easily add chocolates, cakes, balloons, teddy bears, and greeting cards to your flower order for the perfect surprise.

Our flowers are farm-fresh, sourced daily, and can last 3–5 days with proper care (trimming stems, changing water regularly).

We offer a wide range of flowers, including roses, lilies, orchids, tulips, carnations, peonies, daisies, sunflowers, and seasonal flowers. Perfect for birthdays, anniversaries, weddings, and more.

If the recipient is unavailable, our team will contact them to arrange redelivery. In urgent cases within Dubai, we can attempt same-day redelivery.

Yes, we offer free flower delivery on orders above AED 300 across the UAE, including Dubai, Sharjah, and Abu Dhabi.

We prepare flowers fresh each morning and deliver them in temperature-controlled vans. If you are not satisfied, our customer service team will resolve the issue promptly.

Yes, we have a physical flower shop in Spain Cluster, International City Dubai (near Dragon Mart). You can visit us or order online for delivery across the UAE.

We deliver 7 days a week until 10 PM. For special timings like midnight deliveries, you can pre-book your order online.

Your satisfaction is our priority. If you’re not happy with your flowers, we offer a replacement or refund guarantee. Simply contact our support team.

Yes, we provide special flower arrangements for seasonal occasions such as Valentine’s Day, Mother’s Day, Eid, Christmas, and birthdays. Pre-booking is recommended during peak seasons.